Your name, phone number, or payment details — Horseshoe never sells them to third parties. Find out how your data is kept safe, explained in plain English.
Horseshoe's data protection framework is built on six core pillars
Every piece of data traveling from your browser to Horseshoe's servers is wrapped in 256-bit TLS encryption — no one can intercept it in transit.
Payment details, personal information, and gaming history are stored in separate encrypted databases — so if one is compromised, the rest remain secure.
Horseshoe does not sell your data to third parties under any circumstances. This is an inviolable company policy.
NID and passport images are stored in separate hardware-encrypted storage. Once verification is complete, the original images are automatically deleted.
OTP and biometric login options are available. You'll be notified immediately if a sign-in attempt is made from an unrecognised device.
You may request deletion of all your data at any time. Everything will be permanently removed within 30 days.
When you use the Horseshoe platform, you naturally share certain information with us. This Privacy Policy clearly explains what that information is, why we retain it, how it is kept secure, and what rights you have over it.
This policy applies to all Horseshoe services — the website, mobile app, and live chat support. We believe your data belongs to you. We safeguard it; we do not use it for our own gain.
This policy has been written in plain English with our Bangladeshi users in mind. For any questions, contact us directly at support@horseshoe.pro.
Horseshoe collects only what is genuinely necessary to provide its services. See the details below:
| Data Type | Example | When It's Collected |
|---|---|---|
| Identifying | Name, date of birth, NID | RegistrationKYC |
| Contact | Mobile Number, Email | Registration |
| Financial | Mobile Pay/Nagad Number | Payment |
| Gaming | Bet history, wins & losses | Automatic |
| Technical | IP, Device, Browser | Automatic |
| Location | Country, city (approximate) | From IP Address |
We never store your mobile banking PIN, bank card number, or password. Payment details are submitted directly to the payment gateway and never reach Horseshoe's servers.
Every piece of data we collect has a specific purpose. Nothing is retained without a reason:
We use your data only for the purposes stated above. Any other use will require your separate consent.
Horseshoe shares your data only in limited, specific circumstances. The full list is provided below:
Your information is never shared with advertisers, data brokers, or any commercial third party — not ever.
All third parties working with Horseshoe are contractually bound to uphold our privacy standards.
Horseshoe follows the highest industry standards in data protection:
Data Retention Period: Data for active accounts is retained for as long as the account remains active. Once an account is closed, certain data may be kept for up to 5 years due to legal obligations, after which it is permanently deleted.
In the event of a data leak or security breach, affected users will be notified within 72 hours.
Horseshoe uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience.
You can delete or disable cookies at any time through your browser settings. However, doing so may cause some features to not work properly.
You have full rights over your data at Horseshoe:
You have the right to request a copy of the data we hold about you.
You may request a correction if any of your information is inaccurate.
You may request that all your data be deleted upon account closure.
You may request a copy of all the data we hold about you.
You can opt out of promotional messages at any time.
If you are not satisfied with how your data is being protected, you have the right to file a complaint with the relevant authority.
To exercise any of the rights above, email us at support@horseshoe.pro. We typically respond within 30 days.
Horseshoe is strictly for users aged 18 and above. We do not knowingly collect data from minors.
If a minor has registered by mistake, the parent or the individual themselves can contact support@horseshoe.pro and the account along with all associated data will be deleted immediately.
Horseshoe may update this Privacy Policy as needed. You will be notified via your registered mobile number or email before any significant changes take effect.
The date of each update is shown at the top of this page. Continued use of the platform after a policy change constitutes acceptance of the updated terms.
For any privacy-related questions or requests:
If you have a data privacy complaint, please contact us first. If the issue remains unresolved, you may escalate it to the Curacao eGaming authority.
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