Horseshoe Terms & Conditions – Complete User Guide

By accessing or using the Horseshoe platform, you are deemed to have automatically accepted these terms and conditions. Please read them in full before using the site.

Horseshoe is an online gaming and betting platform operated under a license from Curacao eGaming. All services provided on this platform comply with the terms of that license.

This platform is for adults only (18+). Minors may not use Horseshoe, and accounts may not be created on their behalf.

To open an account on Horseshoe, you must agree to the following conditions:

• You must be at least 18 years old.
• Only one account may be created per mobile number.
• You must provide your correct name, date of birth, and mobile number at registration.
• A photo of your National ID or passport may be required for KYC verification.
• Horseshoe reserves the right to terminate any account found to contain false or inaccurate information.

All payment transactions on Horseshoe are subject to the following rules:

• Deposits and withdrawals must be made using the same mobile banking number.
• Payments made from a third-party mobile number are not accepted.
• There is no daily limit on USDT transactions.
• KYC verification must be completed before a withdrawal can be processed.

Horseshoe regularly offers bonuses and promotions. Each bonus comes with its own terms, which are clearly communicated at the time of the offer.

• Welcome Bonus: 100% bonus on your first deposit, up to ৳5,000. Wagering requirement: 10× the bonus amount.
• Weekly Cashback: Every Monday, 5%–10% of net losses is returned as cashback.
• Referral Bonus: Refer a friend and both of you will receive a ৳200 bonus each.
• App Bonus: Log in to the app for the first time and receive a ৳500 bonus.

Horseshoe reserves the right to modify, suspend, or cancel any bonus offer at any time. However, bonuses already claimed will continue to be governed by the terms in effect at the time of claiming.

All games on Horseshoe are verified through independent third-party RNG audits. Results are entirely random — manipulation is not possible.

• Each game has its own rules, which can be viewed from within the game.
• If a game is interrupted mid-round due to a technical issue, the bet for that round will be refunded.
• Odds in Sports Betting are subject to change at any time — the odds at the moment your bet is placed are final.
• If a disconnection occurs during a live game, the round will be settled according to server logs.
• Horseshoe reserves the right to correct any erroneous payouts resulting from a software error in any game.

In Sports Betting, if a match is cancelled or suspended indefinitely, bets are generally voided and stakes refunded. However, if at least 50% of the match has been completed, settlement may apply under DLS rules.

The following actions are strictly prohibited on Horseshoe:

• Creating multiple accounts for the same individual.
• Allowing others to use your account or selling it.
• Using betting automation software or bots.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial transactions.
• Harassing or defrauding other users.

You can close your account at any time by emailing support@horseshoe.pro or reaching out via live chat.

Horseshoe reserves the right to close or suspend an account without prior notice in the following circumstances:

• Upon clear evidence of a terms and conditions violation.
• If KYC information is found to be false or incomplete.
• If there has been no account activity for an extended period (more than 12 months).
• Upon receiving directives from a regulatory authority.

Horseshoe believes gaming is purely for entertainment. We want you to enjoy it responsibly and within your limits. That's why our platform includes:

• Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
• Bet Limit: Set the maximum amount you want to place on a single bet.
• Cooling-Off Period: You can take a break for 7 days, 14 days, or 30 days.
• Self-Exclusion: Self-exclude your account for anywhere between 3 months and 1 year.
• Session Reminder: If you play for an extended period, the app will send you a reminder.

If you feel you may have a problem with gaming, please Responsible Gaming Page View or contact Support.

If you have a dispute, please contact the Horseshoe support team first. Most issues are resolved within 24–48 hours.

If the support team is unable to resolve your issue, you may file a complaint with the Curacao eGaming authority.

• Complaint deadline: within 30 days of the incident.
• Complaints must be submitted in writing via email.
• If Horseshoe's decision is not final, mediation is available.

Horseshoe may update these Terms & Conditions at any time. For any significant changes, you will be notified at least 7 days in advance via your registered email or app notifications.

These terms and conditions are written in Bengali. In the event of any linguistic ambiguity, the English version shall be considered the final authority.